Increase the answer rate of lawyers.
Since the product was shifting toward Q&A, timely responses from professionals became crucial. The
mobile team was working on an iPad app for lawyers to find and answer questions, so our team wanted
to take their learnings and apply them to desktop.
Design and prototype recommendations for usability and internal reviews.
Alongside a lead developer, PM, user researcher, I started some large format sketches and quickly
iterated. We pursued a sketch that provided a one-screen experience for the professionals — so
they could view and answer questions in one dedicated space.
I prototyped (HTML, CSS, jQuery) from my sketches while our user researcher starting user-testing.
The prototype allowed for the most realistic simulation, as static screenshots couldn't reproduce
the interactions we wanted.
After testing we decided to move forward with the build. Once the build was ready, it was released to
beta users. (The UI was a big departure from what users were used to, we wanted to be cautious
before flipping the switch to everyone).